Customer Service

Server Move

The server move will start Saturday night (January 23rd) and into Sunday. Our team will be working Sunday evening to help with the transition.

The new IP address will be: (tba, we won’t know until the server gets configured, we will update this immediately once we know as well as send out a mass email with the IP address)

Change to ________

For websites that point to the hosting server via an A Record, the A Record needs to be updated to the new IP address. Once logged in to your domain registrar, this process takes about 2 minutes and requires no technical savvy. Below are guides that walk through how. We are going to be available but due to the volume, we are also asking for your help in updating this record.

Need help updating your A Record? Talk with us

A quick glance of the edit needed:
edit a cname record

Office Support Hours:Mon-Thu: 9am-4pm CST Fri: 10am-3pm CST Schedule A Call

Support Ticket Types

Maintenance Request
Standard maintenance requests are typically scheduled within 1-2 weeks and time recorded for each request is rounded up to the nearest hour, then billed at $150/hour at the end of the month.

Priority Support Request
Requests are given priority scheduling of 3-4 business days or less and tracked in 15-minute increments as part of an annual service contract. Priority Support Plans are available in blocks of time at $150/hour and invoiced at the first of the month. Plan hours expire at the end of each month and do not roll-over.

Emergency Request ( immediate / broken )
Handled within 24 hours Monday-Friday and billed at $350/hour. Time is rounded up to the nearest hour.
* If issue is related to Idea’s managed hosting server, there will be no charge for expedited support.

Submit A Support Ticket

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