Rates and Fees

Idea will bill for any time related to mobile devices or email software set up for all email accounts, this includes phone calls. Our hourly rate is $125/hr. We are not an IT company and may not be able to fix all issues, it is best to contact your local IT company/person. We will support standard access through webmail using RoundCube.


Remote Desktop

Used by our team to view your computer screen.

1. Download the remote viewing program by clicking on which type of computer you are using:
Windows ComputerWindows Apple ComputerMac OSX

2. Launch downloaded program & give us your ID
Provide Your ID

3. Give us the password in the password box


Mail Server / Port Numbers

In the directions below, wherever it says “yourdomain.com” substitute with your domain name. Software and programs change rapidly so it is best to Google search the program or mobile device you are trying to set up and use the mail server settings and port numbers below.

Server (both incoming and outgoing): mail.yourdomain.com
Username: Use your full email address

Incoming port number 143 (No SSL)
Outgoing or SMTP port number 587 (TLS/SSL)

Incoming port number 110 (No SSL)
Outgoing or SMTP port number 587 (TLS/SSL)

(add /webmail at the end of your website address)

Changing Your Email Password
You can change your password at anytime within the Webmail dashboard. When you are logged in, click on your email address in the top right corner to expand the dropdown, then click on “Password & Security”. Please note that once you change your password, it needs to be updated on all devices / computers where the account has been set up.

* Outlook Note
Under “More Settings”, check the box for “My outgoing server (SMTP) requires authentication” and mark the radio button for “Use same settings as my incoming mail server”

Are you using multiple devices to check your email?

Stop using basic webmail and upgrade to an exchange mail server to seamlessly link up all of your devices with all of your saved folders, sent email, deleted email, and regular inbox. Google and Microsoft offer these systems for as little as $5.00/month.



iPhone Set Up

In the directions below, wherever it says “yourdomain.com” substitute with your domain name.

  1. Tap “Settings” app
  2. Tap “Mail, Contacts, Calendars
  3. Tap “Add Account…
  4. Tap “Other” (bottom option)
  5. Tap “Add Mail Account
  6. Enter Name, address (full email user@yourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP
  8. Under “Incoming mail server
    1. Set “hostname” to mail.yourdomain.com
    2. Set “username” to email@yourdomain.com
    3. Set “password” to your password
  9. Under “Outgoing mail server
    1. Set “Host name” to mail.yourdomain.com
    2. Set “User name” to email@yourdomain.com
    3. Set password to your password
  10. Make sure Mail is turned on and click Save
  11. Tap the account you’ve just created
  12. Tap your email address
  13. Tap “SMTP” under Outgoing Mail Server
    1. Tap only item under Primary Server
      1. Turn off the “Use SSL” setting
      2. Set the “Server Port” number to one of the following: ( 25, 26, or 587 )
        If you are having issue with your email try changing the outgoing port number to another option.
        Also if you ever change your password you will need to update it on this screen.


  14. Once finished Tap “Done” and click “< Account” to return to your Account Settings.
  15. Then select “Advanced
    1. Turn off the “Use SSL” setting
    2. Set the “Server Port” number to the following: 143


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Yorkville, IL 60560

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Chicago web design company with expertise in online marketing services.
(312) 300-6841