Customer Service

Office Support Hours:Mon-Thu: 9am-4pm CST Fri: 10am-3pm CST Schedule a Support Call

Maintenance Request – $180/hr – Our team responds within 1 business day and requests are completed within 5-7 business days or sooner depending on the type of request.

Emergency Request – $350/hr – For immediate issues/needs within 24 business hours Monday-Friday. If it is related to Idea’s hosting server, there will be no charge for expedited support.

Want to make website maintenance budgeting easy?

Save up to 20% with our support packs.

Submit A Support Ticket

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    Maintenance Support Packs

    Websites, browsers, and user behavior is always changing. We provide plans to support your website needs with routine maintenance and continuously improving the optimal performance of the website as well as consulting.

    Gold Support Pack

    30 hours @ $144/hour

    Silver Support Pack

    20 hours @ $153/hour

    Bronze Support Pack

    10 hours @ $162/hour

    Questions About Our Support Packs

    Do I have to purchase a support pack?
    No. It is not required. Requests can still be handled as needed. We provide support packs as a proactive solution that can also help with budgeting. If you are interested in a support pack, please use the form below to get started.

    Do the hours expire?
    Yes. The support pack hours will expire 1 year from the date of purchase.

    Are rush requests included within the support pack?
    No. Emergency requests are treated separately because of the expedited service within 1 business day.

    Is there a monthly report that shows remaining time?
    No. We will however provide estimates ahead of time on how long we expect the request to take. At the 6 month mark, we will provide an update on the remaining time, otherwise you will be notified when the hours have been depleted.

    Can the time be used for special projects in addition to routine maintenance?
    Yes. It is perfect for smaller projects. Though an additional time pack will be needed if the request is to go beyond the hours remaining. For larger projects, we will recommend a custom proposal that includes the scope of work.

    Does this help with SEO and marketing?
    We offer specific plans to help with on-going search engine optimization and content marketing as well as paid advertising campaigns.

    Get Started with a Support Pack

    • Support Pack of Interest

    Give Us a Call (312) 300-6841 Discuss a Project