Office Support Hours:Mon-Thu: 9am-4pm CST Fri: 10am-3pm CST Schedule A Call
Support Ticket Types
Standard maintenance requests are typically scheduled within 1-2 weeks and time recorded for each request is rounded up to the nearest hour, then billed at $150/hour at the end of the month.
Priority Support Request
Requests are given priority scheduling of 3-4 business days or less and tracked in 15-minute increments as part of an annual service contract. Priority Support Plans are available in blocks of time at $150/hour and invoiced at the first of the month. Plan hours expire at the end of each month and do not roll-over.
Emergency Request ( immediate / broken )
Handled within 24 hours Monday-Friday and billed at $350/hour. Time is rounded up to the nearest hour.
* If issue is related to Idea’s managed hosting server, there will be no charge for expedited support.