Customer Service

Office Support Hours:Mon-Thu: 9am-4pm CST Fri: 10am-3pm CST Schedule a Support Call

Support Ticket Types

Maintenance Request

Standard maintenance requests are typically scheduled within 1-2 weeks and time recorded for each request is rounded up to the nearest hour, then billed at $150/hour at the end of the month.

Emergency Request

For immediate/broken issues. Handled within 24 hours Monday-Friday and billed at $350/hour. Time is rounded up to the nearest hour.
If the request is related to Idea’s managed hosting server, there will be no charge for expedited support.

Priority Support Plan

Priority scheduling of 3-4 business days or less and tracked in 15-minute increments as part of an annual service contract. Priority Support Plans are available in blocks of time at $150/hour and invoiced at the first of the month. Plan hours expire at the end of each month and do not roll-over.
Don’t yet have a plan? We can discuss the best options for you.


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