Customer Support

Maintenance Request ($180/hr) Our team responds within 1 business day and requests are completed within 5-7 business days or sooner depending on the type of request. Work is billed in increments of 30 minutes. Any work requests that are expected to exceed 10 hours will require an additional approval.

Emergency ($360/hr) For needs within 24 business hours Monday-Friday. If it is related to Idea’s hosting server, there will be no charge for expedited support.