Support

Idea will bill for any time related to mobile devices or email software set up for all email accounts, this includes phone calls. Our hourly rate is $125/hr. We are not an IT company and may not be able to fix all technical issues, it is best to contact your local IT company/person (we can refer a company as well). We will support standard email access through webmail using RoundCube.


Mail Server / Port Numbers

In the directions below, wherever it says “yourdomain.com” substitute with your domain name. Software and programs change rapidly so it is best to Google search the program or mobile device you are trying to set up and use the mail server settings and port numbers below.

Server (both incoming and outgoing): mail.yourdomain.com
Username: Use your full email address

IMAP
Incoming port number 143 (No SSL)
Outgoing or SMTP port number 587 (TLS/SSL)

POP
Incoming port number 110 (No SSL)
Outgoing or SMTP port number 587 (TLS/SSL)

Webmail
www.yourdomain.com/webmail
add /webmail at the end of your website address
Use your full email address as username

Changing Your Email Password
You can change your password at anytime within the Webmail dashboard. When you are logged in, click on your email address in the top right corner to expand the dropdown, then click on “Password & Security”. Please note that once you change your password, it needs to be updated on all devices / computers where the account has been set up.

* Outlook Note: Under “More Settings”, check the box for “My outgoing server (SMTP) requires authentication” and mark the radio button for “Use same settings as my incoming mail server”

//////// Are you using multiple devices to check your email?
Stop using basic webmail and upgrade to an exchange mail server to seamlessly link up all of your devices with all of your saved folders, sent email, deleted email, and regular inbox. Google and Microsoft offer these systems for as little as $5.00/month and are far superior to basic web hosted email systems..


iPhone Set Up

In the directions below, wherever it says “yourdomain.com” substitute with your domain name.

  1. Tap “Settings” app
  2. Tap “Mail, Contacts, Calendars
  3. Tap “Add Account…
  4. Tap “Other” (bottom option)
  5. Tap “Add Mail Account
  6. Enter Name, address (full email user@yourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP
  8. Under “Incoming mail server
    1. Set “hostname” to mail.yourdomain.com
    2. Set “username” to email@yourdomain.com
    3. Set “password” to your password
  9. Under “Outgoing mail server
    1. Set “Host name” to mail.yourdomain.com
    2. Set “User name” to email@yourdomain.com
    3. Set password to your password
  10. Make sure Mail is turned on and click Save
  11. Tap the account you’ve just created
  12. Tap your email address
  13. Tap “SMTP” under Outgoing Mail Server
    1. Tap only item under Primary Server
      1. Turn off the “Use SSL” setting
      2. Set the “Server Port” number to one of the following: ( 25, 26, or 587 )
        If you are having issue with your email try changing the outgoing port number to another option.
        Also if you ever change your password you will need to update it on this screen.

  14. Once finished Tap “Done” and click “< Account” to return to your Account Settings.
  15. Then select “Advanced
    1. Turn off the “Use SSL” setting
    2. Set the “Server Port” number to the following: 143

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